Discovery

Track Customer Loyalty with NPS

Net Promoter Score (NPS) provides a clear framework for understanding how customers think, behave, and advocate. It supports smarter retention strategies, minimizes churn risk, and helps identify high-impact promoters.

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Net Promoter Score

Understand Customer Loyalty with Precision

Track sentiment in real time and uncover what truly drives loyalty with an always-on Net Promoter Score system across all customer touchpoints.

Real-Time NPS Tracking

Monitor customer sentiment instantly across web, mobile, and store experiences.

Seamless Integration

Connect NPS with your CDP, CRM, or automation flows for contextual actions.

Actionable Insights

Turn feedback into strategy with dynamic dashboards and segment-based reporting.

Retention Drivers

Connect Sentiment to Strategy

In today’s competitive landscape, it’s not just about knowing who your customers are it’s about understanding how they feel.

Measure satisfaction across channels (online, mobile, in-store)
Correlate sentiment with behavior (purchases, returns, etc.)
Create segments based on loyalty to retention strategies

Journey Insights

Go Beyond the Score

A 0-10 scale is just the beginning. PersonaClick connects feedback data directly with customer profiles turning raw sentiment into structured data for smarter decisions.

Group feedback by channel, timing, or journey stage
Spot sentiment changes after campaigns or interactions
Automate follow-ups based on NPS scores

Actionable Feedback

Built Into Your Customer Data

NPS is fully integrated with your CDP/CRM, every score becomes part of the customer’s unified profile.

No more silos between feedback and behavior
Real-time insights at the individual and segment level
More accurate, emotion-aware personalization

Let Customer Feedback Power Your Next Move

Understanding customer sentiment is just the start. What you do with it defines your success. PersonaClick’s NPS insights help you identify promoters, address pain points, and shape experiences that strengthen retention and drive revenue.

Drive Customer Loyalty