Industries
Increase Telecom Retention and Upsell with Personalization
PersonaClick is a game-changer for telecom companies, helping automate communication and offer personalized deals at the right time. Whether you’re looking to remind customers about contract renewals or introduce them to new services, PersonaClick makes it easy to stay connected.
Telecommunication
Key Features
PersonaClick enables telecom companies to build lasting relationships with their customers through automation and personalized communication.
Automatically remind customers of contract renewal dates and offer upsell opportunities. No more missed opportunities we ensure you’re in touch with your customers just when they’re thinking about their next plan.
Segment customers based on usage patterns and offer personalized add-ons or service upgrades. With PersonaClick, you can present customers with the best deals that are tailored just for them.
Communicate with your customers across email, SMS, and push notifications. Keep them informed and engaged, no matter where they are or how they like to communicate.
Use real-time data to personalize messages and offers. We help you target the right customers with the right messages, boosting engagement and conversions.
Boost Customer Retention and Sales!
Help Center
Frequently asked questions
Quick answers to questions you may have. Can't find what you're looking for? Check out our full documentation.
PersonaClick sends personalized messages across email, SMS, and push notifications. Whether it’s about billing, new plans, or service upgrades, we help you stay connected with your customers every step of the way.
Absolutely! PersonaClick segments your customers based on usage patterns and sends personalized offers that match their needs. This ensures you’re providing value with every communication.
We automate reminders for contract renewals, ensuring that your customers don’t miss out on updating their plans. This helps you secure more renewals and reduce churn.
PersonaClick segments telecom customers based on their behavior and preferences. This ensures that your marketing messages are relevant, targeted, and effective.
A Customer Data Platform (CDP) unifies usage data, billing activity, device type, support interactions, and network behavior into a single customer profile. With PersonaClick’s CDP, telecom brands can detect early churn signals, such as declining usage or repeated support page visits, and automatically send personalized retention offers before customers leave.
A Customer Engagement Platform helps telecom companies deliver consistent, personalized communication across SMS, email, and mobile apps. PersonaClick uses real-time behavior like data consumption, roaming activity, or plan interest to send tailored messages that improve satisfaction and encourage long-term loyalty.
Marketing automation helps telecom brands deliver timely, behavior-based reminders when customers are about to run out of data, minutes, or balance. PersonaClick automatically sends personalized top-up prompts, package renewal alerts, or usage-based recommendations, ensuring customers stay connected without interruption.
A CDP consolidates customer attributes such as ARPU, device type, network usage, plan type, payment history, and support interactions. Thanks to PersonaClick’s CDP and segmentation module, telecommunications marketers can build segments like “high-data users,” “roaming travelers,” or “renewal candidates,” and accordingly deliver highly targeted campaigns to each group.
A Customer Engagement Platform identifies which customers are most likely to upgrade based on viewing behavior, data patterns, and purchase history. PersonaClick automatically delivers upgrade recommendations, such as 5G plans, fiber internet offers, or device trade-ins, at the exact moment customers show intent.
Marketing automation enables telecom companies to follow up with customers who browse specific devices, compare models, or check availability. PersonaClick can automatically send personalized device offers, financing options, case-and-accessory bundles, or in-store appointment reminders based on the customer’s behavior.