Industries
Enhance Personalized Travel and Hospitality Experiences
PersonaClick is the unified CRM and CDP solution for the travel and hospitality sector, streamlining communication with travelers to offer personalized experiences. From booking flights to planning hotel stays, PersonaClick ensures that your messages reach customers at the right time, with the best offers tailored just for them.
Travel and Hospitality
Key Features
Whether you're promoting a last-minute deal or sending a personalized recommendation, PersonaClick ensures your messages are timely, relevant, and effective.
Travelers have diverse preferences, budgets, and travel habits, and PersonaClick allows you to segment your audience accordingly. Target users based on their preferred price range, location, trip type (business vs. leisure), or even travel frequency. For example, a frequent traveler might receive loyalty-based offers or early-bird flight discounts, while a family booking a vacation receives tailored hotel and activity recommendations. Dynamic segmentation ensures that each customer receives offers and messaging that feel personal, relevant, and timely; driving higher engagement and booking rates.
Integrate PersonaClick with your booking engines, hotel management systems, or flight APIs through XML or API connections. This enables you to capture customer behavior in real-time and act on it immediately. For example, if a customer browses luxury hotels in Paris but doesn’t complete a booking, you can automatically send a personalized email highlighting limited-time offers, room upgrades, or bundled experiences. This integration ensures your marketing is always aligned with customer intent and browsing behavior.
Automate your communication across multiple channels; including email, SMS, push notifications, or in-app messaging. PersonaClick supports transactional messages (booking confirmations, flight alerts), bulk campaigns (seasonal promotions, special packages), and trigger-based messaging (reminders for abandoned bookings or special offers after a search). Automation allows you to maintain consistent engagement with customers without manual effort, freeing up your team to focus on creating high-value offers and experiences. Personalized, timely messages mean you stay top-of-mind with travelers and maximize conversions at every stage of the journey.
Understanding your travelers is the key to loyalty. PersonaClick helps you measure and improve satisfaction using NPS surveys, post-trip feedback, and RFM (Recency, Frequency, Monetary) segmentation. By analyzing which offers or experiences resonate most with different traveler segments, you can continually optimize your campaigns for maximum impact. Imagine automatically sending a personalized “We hope you enjoyed your trip!” message with a tailored offer for their next getaway based on their past behavior, which PersonaClick makes effortless and efficient.
Deliver Better Travel Experiences with PersonaClick!
Help Center
Frequently asked questions
Quick answers to questions you may have. Can't find what you're looking for? Check out our full documentation.
PersonaClick enables you to conduct dynamic customer segmentation based on user preferences, such as price range and location. This segmentation allows you to deliver personalized offers that resonate with each customer, improving engagement and sales as a successful travel business.
Yes, PersonaClick integrates seamlessly with travel APIs, such as hotel and flight booking systems. This allows you to send highly personalized offers based on customer behavior, enhancing the overall customer experience.
PersonaClick automates transactional messages such as booking confirmations, reminders, and post-trip feedback requests. This keeps your customers informed and engaged throughout their journey, ensuring a smooth experience from start to finish.
PersonaClick helps you measure customer satisfaction through NPS surveys and personalized follow-up messages. By gathering insights and acting on feedback, you as a travel business can continuously optimize their services and improve customer loyalty.